To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • They must be in original condition
  • For Bouquet gifts, they must still be in their clear wrap protection (unless returning due to damage)
  • In the original packaging

Promotional items are not returnable!

Are there any charges for return?

  • There are no charges for returning a faulty product, however we charge a small fee of £2.95 for any other reason
  • Original shipping charges are non-refundable
  • You will be responsible for printing your returns label
  • If you cannot return your item to one of our local collection shops then we can arrange for the courier to collect from your home, however this will incur an additional charge of £9.00

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
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