Help Centre
FAQ
About Our Gifts
How do you make the bouquets?
What is the best before date of your bouquets?
Can I add a gift message?
Can I personalise my bouquet?
If you would like to alter any of the contents of our bouquets then please contact us and we will be happy to cost this for you. Once agreed, we will guide you on how to place your order. Please do no request any changes to an item at the checkout without gaining prior consent, as we may be unable to honour your request.
Please note that we will be unable to offer a bespoke service during peak times.How do I know what allergens are in the bouquets?
Please consult the individual product pages and navigate to the 'Ingredients and Allergens' tab to view this information.
Legal Disclaimer
While we work to ensure that product information on our website is correct, manufacturers may alter their product information. You should always read the labels provided with the product before using or consuming it, and not solely rely on the information presented on our website.
Do you include any paperwork/billing information in the parcels?
As we know that the majority of gifts are sent directly to the recipient and not the buyer, we do not include any paperwork in with our parcels, other than a packing slip that does not contain any prices or buyer information.
Your invoice will be sent electronically to the email address provided at the checkout.
Payments & Ordering
How can I place my order?
You can place your order through our website 24 hours a day. Alternatively, should you wish to speak with someone then our team are always happy to help you place your order over the phone. Our team are available Monday to Friday 8am - 5pm on 01772 952 638.
What payment methods do you accept?
My card is declining at the checkout, why is this?
Shipping
When will my item arrive?
All orders received before 4pm, Monday to Friday, will be despatched on the same day for Next Working Day delivery. Any orders received after 4pm, or on a Saturday, Sunday, or Bank Holiday, will be despatched on the next working day. Deliveries are attempted by APC Overnight between the hours of 8am and 6pm, however they aim to have all items delivered by 4pm daily.
We also offer a free 'Select a Date' Delivery service, so that you can place your order in advance and have it delivered on a specific date. Please note that this service will be sent via Royal Mail on their Tracked48 service.
Where do you deliver to?
We deliver across the whole of the UK.
How will my gift arrive?
Your bouquet will arrive fully assembled, as pictured, and will be delivered in a designer postal box, ideal to give to straight to the recipient.*
*Our designer postal boxes are used, first and foremost, as a postal box to protect your gift and can be used as a gift box if arriving intact.
Does someone need to be in for delivery?
Can I select a specific delivery date?
We offer a free Select A Date delivery service for all postcodes within the UK apart from the following:
AB30, AB34, AB36, AB37, AB38, AB41-AB56, BT, FK17-FK21, GY1, IM1, IV1-IV40, IV52-IV54, IV63, JE2, KW1-KW14, PA21-PA40, PH15-PH26, PH30-PH41, PH49, PH50, PO30.
This facility is available at our cart page. Please bear in mind that this is not a guaranteed delivery date, as unforeseen circumstances can prevent the courier from guaranteeing this.
What time will my delivery arrive?
I have entered the wrong delivery details at the checkout, what can I do?
Providing your order has not yet been despatched, please contact us ASAP and provide the correct information you require on the form.
If your item has already been despatched then we are unable to edit the delivery details.
Can I arrange re-delivery to a different address?
Troubleshooting & Returns
I have received a bouquet but I don't know who it is from?
My bouquet has arrived damaged
In the unlikely event of your bouquet arriving damaged then please email us as soon as possible with pictures of the bouquet, along with a picture of the packing slip inside. Our customer service team will get back to you as soon as possible and will arrange for either a replacement or refund, or can guide you through how to fix the bouquet if it is a single bar. We may ask you to return the item, however any return charges will be refunded.
Can I return my item?
If you are not entirely happy with your gift then you can return your item to us within 30 days of receiving it, providing it is sent back in the same condition that it was received. You will then be issued with a credit note to be used on a future purchase.
Please click here to access our returns portal, where all of the most up to date information regarding returns can be found.
The tracking says my item has been delivered, but I haven't received it
Firstly check with your neighbours on both sides to see if they have accepted the delivery on your behalf. If you are still unable to locate your item then please contact us and we will contact the courier for more information.
If your item is being delivered to a commercial or communal premises then the courier will deliver the parcel to the first point of contact, which is usually a reception desk or security office. Please check that your item is not there.
What happens if the courier has returned my item?
If the courier returns your item back to ourselves then we will process a refund for the full amount, less a £6.95 re-stocking fee.
Please ensure that you enter the correct delivery address at the checkout and that you check the tracking on the item until it has been delivered. If the recipient is not expecting a delivery then they will not think to re-schedule.