Because all of our gifts are made fresh every day, we are able to offer the best possible 'best before' dates on the chocolates. We inspect every bar individually and display the earliest date on the front of the delivery box. The minimum date that we guarantee is 45 days from despatch, however many of our bouquets carry at least 3 month's shelf life. If you are looking to order in advance then please feel free to contact us and we will be happy to advise the current date on a specific gift.
Absolutely - in fact we recommend that you do if your bouquet is being sent to someone other than yourself. Please add your gift message in the cart section and we will print these on to a small gift card and place it in an envelope underneath the bow of the gift. Please refrain from using emoji's in your gift message as these do not print and leave a blank space.
If you would like to alter any of the contents of our bouquets then please contact us and we will be happy to cost this for you. Once agreed, we will guide you on how to place your order. Please do no request any changes to an item at the checkout without gaining prior consent, as we may be unable to honour your request.
Please note that we will be unable to offer a bespoke service during peak times.
As we know that the majority of gifts are sent directly to the recipient and not the buyer, we do not include any paperwork in with our parcels, other than a packing slip that does not contain any prices or buyer information.
Your invoice will be sent electronically to the email address provided at the checkout.
You can place your order through our website 24 hours a day. Alternatively, should you wish to speak with someone then our team are always happy to help you place your order over the phone. Our team are available Monday to Friday 8am - 4pm on 01254 383432.
Please ensure that the billing address provided at the checkout matches where the card is registered to. When the card processor makes its checks, if the addresses don't match then the card will decline.
All orders received before 12pm, Monday to Friday, will be despatched on the same day for Next Working Day delivery. Any orders received after 12pm, or on a Saturday, Sunday, or Bank Holiday, will be despatched on the next working day. Deliveries are attempted by APC Overnight between the hours of 8am and 6pm, however they aim to have all items delivered by 4pm daily.
We also offer a free 'Select a Date' Delivery service, so that you can place your order in advance and have it delivered on a specific date. Please note that this service is not available to the postcodes detailed below, which will be sent via Royal Mail on their Tracked48 service.
For all orders sent with APC Overnight, the courier will send an email with full tracking information and if a mobile number is provided then a two hour delivery slot will be text on the morning of the delivery. APC operates deliveries between 8am and 6pm Monday to Friday.
We are sorry but once an item has been despatched we are unable to amend any of the details. This means that we are unable to re-deliver your item to a different address from the one stated at the checkout.
Unfortunately we are unable to disclose any information about our customers without their prior consent. Therefore if there is no gift message attached or displayed on the packing slip then we will not be able to tell you who this is from.
In the unlikely event of your bouquet arriving damaged then please email us as soon as possible with pictures of the bouquet, along with a picture of the packing slip inside. Our customer service team will get back to you as soon as possible and will arrange for either a replacement or refund, or can guide you through how to fix the bouquet if it is a single bar. We may ask you to return the item, however any return charges will be refunded.
If you have ordered a gift and have changed your mind then you are welcome to return your item within 30 days of receipt for a refund. Please note that return charges will not be refunded and we charge a £6.95 re-stocking fee.
Firstly check with your neighbours on both sides to see if they have accepted the delivery on your behalf. If you are still unable to locate your item then please contact us and we will contact the courier for more information.
If your item is being delivered to a commercial or communal premises then the courier will deliver the parcel to the first point of contact, which is usually a reception desk or security office. Please check that your item is not there.
If the courier returns your item back to ourselves then we will process a refund for the full amount, less a £6.95 re-stocking fee.
Please ensure that you enter the correct delivery address at the checkout and that you check the tracking on the item until it has been delivered. If the recipient is not expecting a delivery then they will not think to re-schedule.
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