Help Centre

If you would like to alter any of the contents of our bouquets then please contact us and we will be happy to cost this for you. Once agreed, we will guide you on how to place your order. Please do no request any changes to an item at the checkout without gaining prior consent, as we may be unable to honour your request.

Please consult the individual product pages and navigate to the 'Ingredients and Allergens' tab to view this information.

Legal Disclaimer

While we work to ensure that product information on our website is correct, manufacturers may alter their product information. You should always read the labels provided with the product before using or consuming it, and not solely rely on the information presented on our website.

As we know that the majority of gifts are sent directly to the recipient and not the buyer, we do not include any paperwork in with our parcels, other than a packing slip that does not contain any prices or buyer information.

You can place your order through our website 24 hours a day. Alternatively, should you wish to speak with someone then our team are always happy to help you place your order over the phone. Our team are available Monday to Friday 8am - 5pm on 01772 952 638.

All orders received before 4pm, Monday to Friday, will be despatched on the same day for Next Working Day delivery.  Any orders received after 4pm, or on a Saturday, Sunday, or Bank Holiday, will be despatched on the next working day. Deliveries are attempted by APC Overnight between the hours of 8am and 6pm, however they aim to have all items delivered by 4pm daily.

We also offer a free 'Select a Date' Delivery service, so that you can place your order in advance and have it delivered on a specific date.  Please note that this service will be sent via Royal Mail on their Tracked48 service.

We deliver across the whole of the UK.

Your bouquet will arrive fully assembled, as pictured, and will be delivered in a designer postal box, ideal to give to straight to the recipient.*

*Our designer postal boxes are used, first and foremost, as a postal box to protect your gift and can be used as a gift box if arriving intact.

We offer a free Select A Date delivery service for all postcodes within the UK apart from the following:

AB30, AB34, AB36, AB37, AB38, AB41-AB56, BT, FK17-FK21, GY1, IM1, IV1-IV40, IV52-IV54, IV63, JE2, KW1-KW14, PA21-PA40, PH15-PH26, PH30-PH41, PH49, PH50, PO30.

This facility is available at our cart page. Please bear in mind that this is not a guaranteed delivery date, as unforeseen circumstances can prevent the courier from guaranteeing this.

Providing your order has not yet been despatched, please contact us ASAP and provide the correct information you require on the form.

In the unlikely event of your bouquet arriving damaged then please email us as soon as possible with pictures of the bouquet, along with a picture of the packing slip inside. Our customer service team will get back to you as soon as possible and will arrange for either a replacement or refund, or can guide you through how to fix the bouquet if it is a single bar. We may ask you to return the item, however any return charges will be refunded.

If you are not entirely happy with your gift then you can return your item to us within 30 days of receiving it, providing it is sent back in the same condition that it was received. You will then be issued with a credit note to be used on a future purchase.

Please click here to access our returns portal, where all of the most up to date information regarding returns can be found.

Firstly check with your neighbours on both sides to see if they have accepted the delivery on your behalf. If you are still unable to locate your item then please contact us and we will contact the courier for more information.

If the courier returns your item back to ourselves then we will process a refund for the full amount, less a £6.95 re-stocking fee.